Refund policy

7-day Return Policy if you do not like your piece

If you are not entirely happy with your purchase when you receive it, you may return your piece within 7 days of delivery for a full refund of your purchase price. Please contact me to initiate a return. You will have to wear return postage. Please understand that I cannot accept returns of pieces that show signs of wear. After checking the jewellery has not been worn or damaged I will process a complete refund unless you would prefer an exchange.

30-day Return Policy for manufacturing faults

All our pieces are hand-made and checked for any faults. If your piece proofs faulty within 30 days please contact me. I will request for you to return the item by registered post to me, once receiving and after checking the jewellery has not been damaged by wrong treatment I will process a complete refund unless you would prefer an exchange or repair.

We want you to love your jewellery, so if you feel that you have to return a piece, please go ahead, but you must follow these rules…

How to return a piece of jewellery

Send a message to us to obtain a Return Authorisation. After receiving your piece it must be sent back to Luka within 7 days for personal reasons and within 30 days for faults. Secure your item(s) and all the original paperwork you received with the item in a plain box (available at the post office), or the packaging we used to send it to you. Any jewellery must be returned in the same condition as received. Any pieces that have been altered, resized or damaged will not be accepted for return. Send the package using Registered Mail as this is the safest way to ship high-value items. LUKA is not responsible for items lost or damaged in shipping. If you received the item as a gift purchased at www.luka.com.au and wish to return it, you may return the item for exchange only – a credit will not be issued.